Brandso Family – Terms and Conditions of Service

Effective Date: 01 January 2024
Last Updated: February 2026

These Terms and Conditions constitute a legally binding agreement between Brandso and any individual, organisation, company, or entity (“the Client”, “User”, or “Customer”) accessing, purchasing, registering with, or otherwise using any service provided by Brandso or any of its affiliated subsidiaries, platforms, websites, or service divisions (collectively referred to as the “Brandso Family”).

By engaging with any service offered under the Brandso Family, whether through purchase, registration, consultation, listing, training enrolment, recruitment activity, or any other interaction with Brandso platforms, the Client acknowledges that they have read, understood, and agreed to be bound by the provisions outlined in these Terms and Conditions.

1. Definition of the Brandso Family

For the purposes of these Terms and Conditions, the “Brandso Family” refers collectively to all services, platforms, websites, subsidiaries, and divisions operating under the Brandso brand, including but not limited to:

  • Brandso Studios, which provides digital services including web development, branding, marketing, graphic design, and creative services.
  • PolicyBase, which provides compliance consultancy, policy writing, documentation support, regulatory guidance, and related services to organisations operating in regulated sectors.
  • PolicyBase Insurance, which facilitates access to insurance products through third-party insurance providers.
  • Find Carers UK, which operates as an online directory and platform connecting care providers with individuals seeking care services.
  • ProCare Hub, which provides training, certification, professional development programmes, and educational resources.
  • Brandso Hire, which operates as a recruitment platform connecting employers and job seekers across multiple sectors.

Brandso reserves the right to introduce additional services, subsidiaries, or platforms in the future, which shall automatically fall within the scope of these Terms and Conditions unless otherwise stated.

2. Acceptance of Terms

By accessing or using any Brandso Family website, platform, service, or digital system, the User confirms that they accept these Terms and Conditions in full and agree to comply with them.

If the User does not agree with any part of these Terms, they must refrain from accessing or using Brandso services.

Where a User is accessing services on behalf of a company, organisation, or third party, the User confirms that they have the authority to legally bind that entity to these Terms and Conditions.

3. Scope of Services

The Brandso Family provides a diverse range of services across multiple industries. These services may include, but are not limited to:

  • Website design, development, hosting, and maintenance
  • Branding, logo design, and creative services
  • Digital marketing, social media management, and search engine optimisation
  • Business consultancy and strategic planning
  • Compliance consultancy and policy writing
  • Professional training programmes and certifications
  • Recruitment and employment matching services
  • Online directories and marketplace listings
  • Business profile creation and promotional services

The exact nature and scope of services provided will be defined in individual service agreements, consultations, subscriptions, training enrolments, or purchase packages.

Brandso reserves the right to modify, improve, suspend, or discontinue any service at its discretion where necessary for operational, legal, or commercial reasons.

4. Client Responsibilities

Clients and users of Brandso services are responsible for ensuring that all information, documentation, materials, and instructions provided to Brandso are accurate, lawful, and do not infringe upon any intellectual property rights, privacy laws, or regulatory requirements.

Clients must ensure that any content submitted for publication, website development, advertising, listings, or promotional use complies with all applicable laws and industry regulations.

Brandso shall not be responsible for verifying the legal accuracy of content provided by Clients and reserves the right to refuse or remove content that appears unlawful, misleading, defamatory, or inappropriate.

5. Consultations and Project Agreements

Where Brandso services involve consultations, projects, development work, or consultancy, the Client agrees that all project details, deliverables, and expectations shall be defined during the consultation or onboarding stage prior to the commencement of work.

Clients are responsible for reviewing and confirming the accuracy of project specifications before work begins.

Any additional requests, changes to the project scope, or modifications requested after the project has commenced may be subject to additional fees and revised timelines.

6. Revisions and Amendments

For services involving creative development, design, or branding, Clients may be entitled to a limited number of revisions during the development phase as specified within the relevant service package.

Unless otherwise agreed in writing, Brandso provides a maximum of two design revisions during the design phase.

Once a project has been completed and approved by the Client, any further amendments shall be treated as new work and may incur additional charges.

7. Payment Terms

Payment terms may vary depending on the specific service provided; however, unless otherwise stated, the following conditions apply:

  • Clients are required to make full payment or a minimum 70% deposit prior to the commencement of services.
  • The remaining balance must be paid before final delivery, deployment, or transfer of any project or service deliverable.
  • Brandso reserves the right to suspend services, withhold deliverables, or terminate agreements in the event of late or unpaid invoices.
  • Late payments may incur interest charges of 5% per calendar month on the outstanding balance.
  • Payments made to Brandso are generally non-refundable once work has commenced, except where otherwise required by law.

8. Platform Listings and Digital Marketplace Services

Certain Brandso platforms, including Find Carers UK and Brandso Hire, operate as digital marketplaces or directories where users may create listings, profiles, or advertisements.

Users are solely responsible for the accuracy of information included in their listings and for ensuring that any services advertised comply with applicable legal and regulatory requirements.

Brandso does not guarantee that listings will generate clients, employment, or business opportunities, nor does Brandso assume responsibility for transactions or agreements made between users of the platform.

Brandso acts solely as a facilitator providing digital visibility and connection between users.

9. Training and Educational Services

Training services provided through platforms such as ProCare Hub may include online courses, certifications, workshops, and professional development programmes.

Participants agree that completion of a training course does not automatically guarantee employment, professional registration, or regulatory approval unless specifically stated.

Training materials remain the intellectual property of Brandso and may not be reproduced, distributed, or resold without written permission.

10. Intellectual Property Rights

All intellectual property created, developed, or supplied by Brandso, including but not limited to website designs, branding materials, marketing content, training materials, documentation, digital systems, and platform technology, remains the property of Brandso unless otherwise agreed in writing.

Ownership rights may transfer to the Client only after full payment for the relevant service has been received.

Clients are not permitted to copy, reproduce, redistribute, or resell Brandso intellectual property without prior written consent.

11. Website Hosting and Technology Services

Where Brandso provides website hosting or technical infrastructure services, shared hosting may be provided as standard unless otherwise agreed.

Clients requesting transfer of websites or digital assets to external providers may be subject to a transfer administration fee, currently set at £200 unless otherwise agreed.

Brandso does not guarantee uninterrupted availability of hosting services due to factors beyond its control including internet outages, server maintenance, or third-party service disruptions.

12. Limitation of Liability

To the fullest extent permitted by law, Brandso shall not be liable for any indirect, incidental, consequential, or business-related losses arising from the use of its services or platforms.

Brandso does not guarantee specific commercial outcomes from marketing services, recruitment services, directory listings, training programmes, or consultancy.

Users remain responsible for their own business decisions, regulatory compliance, and professional conduct.

13. Confidentiality

Both Brandso and its Clients agree to maintain the confidentiality of sensitive or proprietary information shared during the course of providing services.

Confidential information shall not be disclosed to third parties without consent unless required by law or regulatory authorities.

Brandso reserves the right to display completed projects, case studies, or testimonials within its portfolio or marketing materials unless the Client explicitly requests otherwise in writing.

14. Suspension or Termination of Services

Brandso reserves the right to suspend or terminate services where:

  • A Client breaches these Terms and Conditions
  • Payments remain outstanding
  • Fraudulent, unethical, or illegal activities are suspected
  • Platform misuse or abuse is identified

Termination of services does not entitle the Client to refunds for work already completed or services already rendered.

15. Amendments to Terms and Conditions

Brandso reserves the right to update, modify, or amend these Terms and Conditions at any time where necessary for legal, operational, or commercial reasons.

Updated terms shall be published on relevant Brandso websites and shall take effect immediately upon publication.

Continued use of Brandso services after changes have been published constitutes acceptance of the revised Terms.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of Brandso services shall fall under the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For enquiries relating to these Terms and Conditions, please contact:

Brandso Family
Email: info@brandso.co.uk
Phone: 0333 335 5919